Delivery

The Crystal Garden Australia’ charges for delivery and pick-up vary depending on the transport requirements of the item hired, your distance from the nearest branch and the time of delivery. Any delivery amount displayed is ‘one-way’ and for one load only. If multiple vehicles are required our office will contact you prior to confirm so there are no hidden or unexpected costs to you. We do have a minimum hire period of 1 day on deliveries and collections.

Our deliveries are normally made during trading hours, Monday till Saturday afternoon. However, if you need a delivery outside of these times please see our Special Deliveries section.

Our drivers are our family and making sure they get home to their family safe each day is our priority. We ask you to ensure there is a safe area for our driver to unload, demonstrate the equipment and complete the paperwork when necessary.

For bookings made through the website, we generally aim to deliver within a 12 hour window based on the expected start time set on the booking.

Special Deliveries

Sometimes, deliveries need to be quoted and do not fit into a normal ‘scenario’. These may include:

• After-hours deliveries
• Deliveries on a Sunday
• Delivery outside our standard delivery distance (25kms for metro, 50kms for regional)
• Special equipment delivery

Don’t worry, you don’t have to do anything other than continue to place your online booking. You will be automatically asked to complete a ‘Hire Request’. Once received, our office will call or email you and provide you with a quote either as soon as the office receives the order or the next day if you book after hours.

If you are still unsure, please contact your office.

Requesting a Pick-Up

Our equipment remains on hire, and therefore chargeable, until it is off hired and a valid Customer Pick Up number issued. To “off hire” equipment please call our office and make sure you obtain a Customer Pick Up number. This will immediately stop the billing and issue the pick-up request.

We aim to complete pick up within a few hours of “off hire”, however this is not always possible. We will inform you of estimated pick up date/time.

You must return the equipment to us when due back at your expense unless you obtain a Customer Pick Up number- see our Hire Contract Conditions.

Ensure all the below conditions are met to avoid any extra charge. We also request you speak to our staff if you have any concerns regarding the safe pickup of our equipment before the equipment is off hired.

At the time of “off hire”, the use of the equipment must have ceased.

Please always ensure there is a safe area for our driver to collect the equipment and complete the paperwork.

If our equipment required assembly (eg mounting parts together) after delivery, it should be disassembled ready for transport when our driver arrives for pick up or hire may continues depending on the equipment.

Equipment to be grouped together where it was dropped off, if there are any special circumstances please inform our staff when you call them for off hiring.